First Public has developed a business continuity plan outlining how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
If, after a significant business disruption, you cannot contact us as you usually do at 800.558.8875 or at firstname.lastname@example.org, you should call our alternate number at 800.580.4885 or go to our website at firstpublic.com.
Our Business Continuity Plan
We plan to quickly recover and resume business operations after a significant business disruption and to respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; an alternate physical location for employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Both the custodian bank for the Lone Star Investment Pool, State Street, and First Public back up important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by The Bank of New York that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within four (4) hours. Your orders and requests for funds and securities could be delayed during this period.
Significant business disruptions can vary in their scope, such as disruptions affecting only our firm or a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption also can vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within one (1) hour. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area and expect to recover and resume business within two (2) days. In either situation, we plan to continue business and notify you through our website, www.firstpublic.com, and/or our customer emergency number, 800.580.4885, on how to contact us. If the significant business disruption is so severe that it prevents us from remaining in business, we will assist the Lone Star Investment Pool Board of Trustees in finding alternative arrangements to assure our customer’s prompt access to their funds and securities.
For More Information
If you have questions about our business continuity planning, you can contact us at 800.558.8875 or email@example.com.